Seasonal Plan Subscription Terms

These terms apply to The Lawn Pack Seasonal Plan, including any free, discounted or promotional trial or introductory offer that automatically continues into a Seasonal Plan.

The specific price, introductory offer, delivery charge, billing frequency and ongoing subscription price that apply to you will be shown before you complete your order and confirmed after purchase.

1. How the Seasonal Plan works

The Seasonal Plan provides lawn care products on a recurring basis to help maintain your lawn throughout the year.

Your plan will renew automatically at the frequency shown when you subscribe, unless you cancel it.

The products included may change throughout the year to suit the season and your lawn care needs.

2. Trials and introductory offers

We may offer free, reduced-price or other introductory Seasonal Plan offers.

If you join through an introductory offer, the price and timing of your first Seasonal Pack will be clearly shown before checkout.

After your introductory offer, your subscription will continue automatically at the ongoing Seasonal Plan price shown when you signed up, unless you cancel beforehand.

Your order confirmation will also include details of your subscription.

3. Prices and payments

Your subscription price depends on your selected lawn size and the offer you joined through.

Before you purchase, we will show you:

• the amount payable today
• the price and timing of any introductory or trial order
• your ongoing Seasonal Plan price
• how often you will be charged
• any applicable delivery charges

Payments are automatically taken using the payment method saved to your subscription.

All prices shown include VAT where applicable.

4. Delivery

Delivery charges are shown before purchase and may vary depending on the offer or delivery method selected.

Recurring Seasonal Packs are delivered according to the schedule shown when you subscribe.

Delivery dates may occasionally move slightly due to weekends, bank holidays, stock availability or operational requirements.

5. Cancelling, skipping or pausing

You can cancel your Seasonal Plan at any time before your next order is processed.

You can also skip or pause upcoming orders where those options are available in your customer account.

There is no cancellation fee.

Once an order has already been processed or dispatched, cancelling your subscription will stop future renewals but will not automatically cancel that order.

6. Changes to your subscription price

We may occasionally change our subscription prices, delivery charges or other material terms.

If we make a material change affecting your subscription, we will notify you before the change takes effect.

You can cancel your subscription before your next charge if you do not wish to continue on the new terms.

7. Payment failures

If a subscription payment fails, we may retry the payment using your saved payment method.

Your order may be delayed until payment is successfully completed.

If payment continues to fail, we may pause or cancel the subscription.

8. Changing Seasonal Plan products

The Seasonal Plan is designed around the needs of your lawn throughout the year, so the products or formulations supplied may vary between seasons.

We may occasionally replace a product with an equivalent or improved product where necessary.

Any replacement will be intended to provide a substantially similar lawn care purpose and value.

9. Your right to cancel an online purchase

Your statutory consumer rights are not affected by these terms.

Where the Consumer Contracts Regulations apply, customers buying goods online generally have 14 days after receiving the goods to tell us they wish to cancel. After notifying us, you generally have a further 14 days to return the goods.

You may inspect the goods as you reasonably would in a shop. We may reduce a refund where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.

Where required by law, we will also refund the cost of the standard delivery option. Any additional amount paid for a more expensive delivery method may not be refundable.

You are responsible for the direct cost of returning unwanted goods unless we agree otherwise or the goods are faulty.

10. Faulty, damaged or incorrect products

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.

Your statutory rights in relation to faulty or misdescribed goods are not affected by these terms.

11. Refunds

Refunds will normally be made to the original payment method.

Cancelling your Seasonal Plan does not automatically entitle you to a refund for orders that have already been processed, except where you have a statutory right to cancel or the goods are faulty, damaged or incorrect.

12. Renewal and reminders

Your Seasonal Plan renews automatically unless you cancel it.

We aim to make your recurring pricing, billing frequency and cancellation options clear when you subscribe. UK consumer guidance also expects automatic renewal terms to be clear and cancellation to be straightforward.

We may send reminders or other service communications relating to upcoming orders, renewals, price changes or your subscription.

13. Ending a subscription

You can manage or cancel your Seasonal Plan through your customer account or by contacting us.

We may cancel or suspend a subscription where, for example:

• payment repeatedly fails
• we can no longer supply the products
• we reasonably suspect fraud or misuse
• continuing the subscription would breach applicable law

Where appropriate, we will notify you.

14. Promotions

Promotional codes and offers may have separate eligibility rules.

Unless expressly stated otherwise, promotional discounts cannot be combined.

Introductory offers may be limited to new customers, one per household or other eligibility criteria stated with the offer.

15. Our liability

Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited, including your statutory consumer rights.

We are not responsible for losses that were not reasonably foreseeable when the contract was entered into.

16. Changes to these terms

We may update these terms from time to time.

If a change materially affects an existing subscription, we will notify affected customers before it takes effect where required.

17. Contact us

If you have any questions about your Seasonal Plan, want to make a change or wish to cancel, please contact The Lawn Pack through our Help & Contact page.

18. Governing law

These terms are governed by the laws of England and Wales.

If you live elsewhere in the United Kingdom, you will also benefit from any mandatory consumer protections that apply where you live.